Sustainability Statement


Corporate sustainability is a business approach that creates long-term consumer and employee value by creating a “green” strategy aimed towards the natural environment and taking into consideration every dimension of business engagement. The disclosure of corporate sustainability report confirms our commitment to transparency about managing businesses and its impact towards economic, environmental and to social aspects. It also covers our activities for the financial year under review and to establish baseline measurements for issues that affect key stakeholders. Continuous improvement will be instituted to mitigate the impacts.

  1. Environmental Considerations

    As the catalyst of Bintulu economic growth, the Group gives great emphasis on preservation of the Earth’s natural resources.

    The Port’s Environmental Management System (EMS) is an umbrella program that encourages endless improvement in environmental performance, including aspects such as source reduction, recycling, nontoxic product selection and best management practices.

    Apart from that, the Group also continues its Internal Environmental Audit and Environmental Monitoring Programmes. This allows an effective management plan as well as mitigation plan which controls and minimises the impact of the Port’s development and operations to both the community and the environment itself.

    To help foster organisational behaviour and collectively reduce our environmental impact while at work, the Group extends its commitment towards environmental friendly initiatives program such as 3R (Reduce, Reuse & Recycle) as well as best practices for schedule waste management in compliance with the Environmental Act 1974.

    The treatment of effluent from bulking activities was monitored to ensure compliance with Industrial Effluent Quality Regulation 2009 and monthly report to be provided to Department of Environment (DOE). To support this programme, audit and regular inspections for offices were conducted in addition to annual internal audits as well as external audits by Bureau Veritas Certification (M) Sdn. Bhd.

  1. People Considerations

    a. Enhancing Customer Experience

    As a customer-focused organisation, customer satisfaction has become one of the Key Performance Indicators (KPIs) for Bintulu Port. We have been monitoring our Customer Satisfaction Index (CSI) annually through Customer Satisfaction Survey. This annual survey has been carried out to the internal and external customers in November 2015 to improve our services in order to attain customer satisfactions.

    b. Workforce Profiles
    Employees are the most important asset to the Company. In order for them to be relevant in the marketplace, the Group has developed their competencies and skills through various training programmes. Bintulu Port is also committed to providing a safe and conducive work place for the employees. Apart from that, equal opportunities are given to all regardless of race, gender or religious background.

    The Group has promoted a positive relationship between employees and the Management through various formal and informal programmes such as the Annual Dinner, sports programmes and staff gathering.

    c. Contribution to Community
    The Group is involved in several initiatives to enhance the education and welfare standard of the local community. In this respect, the Group has collaborated with Pejabat Pendidikan Daerah (PPD) Bintulu and Majlis Guru Cemerlang (MGC) Bintulu in organising ‘Program Kecemerlangan SPM 2015 Bahagian Bintulu’ on 21-22 August 2015 at the UPM Bintulu Campus. Ten (10) units of Personal Computers (PC) have also been donated to SK Kuala Nyalau on 8 July 2015.

  1. Economic Considerations

    In order to strengthen the business focus, the Group introduces a Customer Charter to ensure the services rendered are consistent with targeted performances. In this respect, the Group emphasises the value for money for every service rendered.

    The Group also continues to improve service delivery to the customers and port community which emphasis on:

    • Process improvement;
    • Productivity Enhancement; and
    • Capacity Expansion.

    Besides that, Group provides job opportunities and preferences are given to the local society. The Group likewise encourages involvement, especially from the locals, in economic opportunities generated by the Group.